Privacy Policy

This Privacy Policy applies to information collected through the Weedspin Casino website, related online services and communications connected with a player account. It is intended for players in Australia and explains the main types of information a casino website may handle, why that information may be needed, how it may be shared and the choices available to players.

Personal information means information that identifies a person or could reasonably be connected with that person. Depending on how the website is used, this may include information provided directly by a player, information created through account activity and technical information collected automatically from a device or browser.

This policy should be read together with the website’s other terms, notices and responsible gambling information. Those documents may explain account rules, payment processes, identity checks, marketing preferences and other services in more detail. If a particular notice gives additional information about a specific activity, that notice will apply alongside this Privacy Policy.

By using the website, a player acknowledges that information may be handled as described here, where permitted by applicable privacy and gambling requirements. Where consent is required, we will seek it in the relevant context. Players may withdraw consent to optional marketing at any time, although withdrawal does not affect processing that is necessary to provide an account or meet legal obligations.

Information may be used to operate and administer a player account. This includes creating and maintaining an account, confirming account details, providing website features, recording preferences, processing requests and communicating about account activity or important service changes.

Information may also be used for identity, age, payment, security and compliance purposes. This can include carrying out verification and anti-fraud checks, identifying suspicious or unauthorised activity, protecting players and the website, resolving disputes, preventing misuse and supporting responsible operation of gambling services.

Transaction and account information may be used to process deposits and withdrawals, keep accurate records, reconcile payments, investigate errors and respond to payment enquiries. Technical and usage information may be used to maintain website performance, troubleshoot faults, improve functionality, understand how services are used and monitor security.

Information may be used to provide customer support, respond to questions, manage complaints, communicate service notices and keep records of interactions. Where a player has agreed to receive optional marketing, information may be used to send relevant offers, news or updates. Marketing communications will include an appropriate way to stop receiving them, and players may also request that marketing consent be withdrawn.

Information may be shared only where reasonably necessary for the relevant purpose, where a player has authorised the sharing or where sharing is permitted or required by law. Recipients may include payment providers, identity and age verification services, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other service providers that help operate the website.

Information may also be disclosed to government bodies, courts, law enforcement or other authorised parties where this is required or permitted. It may be shared to protect legal rights, investigate suspected unlawful activity, enforce website terms, protect the safety of players and others, or respond to a lawful request. Service providers receiving information are expected to handle it for the agreed purpose and apply appropriate protections.

Players may have privacy rights under applicable Australian privacy requirements. These rights can depend on the type of information, the reason it is being used and any legal exceptions. A request will be considered carefully, and reasonable steps may be taken to confirm the requester’s identity before information is provided or account details are changed.

To exercise a privacy right or ask a question about personal information, contact support@weedspincasino.online. This is the contact email for privacy and data requests. A request should explain what is needed and include enough information to help identify the relevant account or records, while avoiding the unnecessary submission of sensitive information.

• Access: request access to personal information held about you, subject to identity checks and any applicable legal exceptions.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available under applicable requirements. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
• Withdrawal of marketing consent: ask for consent to optional marketing to be withdrawn. Players can also use the unsubscribe option in a marketing message where available. This will not necessarily stop essential account, security, transaction or service communications.
• Privacy questions or complaints: ask how information has been handled or raise a concern so it can be reviewed and addressed where appropriate.

A request may not always be actioned in full. For example, access, correction or deletion may be restricted where doing so would affect another person’s privacy, compromise security or fraud prevention, interfere with an investigation, or conflict with a legal obligation to retain information. If a request cannot be completed, an explanation will be provided where permitted.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply from the date it is published. Players should review this page periodically, particularly before continuing to use the website after a material update.